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This Financial Services Guide is dated 21st of February 2018 and is issued by Equity Story Pty Ltd.
You have the right to ask us about our charges, the type of advice we will provide and what you can do if you have a complaint about our services.
This guide is designed to assist you in determining whether to use any of the services provided by Equity Story. It contains information about the nature of the financial services to be provided and the manner in which they will be provided, the remuneration which may be paid to Equity Story and other relevant persons in relation to the services offered and how any complaints in relation to our services are dealt with.
If you’d like to review the specific terms for our Cincinnati Trader event or Platinum Partners membership please follow the links.
Please keep this guide for future reference.
If you need more information or clarification, please contact us: support@equitystory.com.au.
Before you receive our advice:
Who will be providing the financial service to me?
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Licensee:
Equity Story Pty Limited
ABN: 94 127 714 998
Australian Financial Services Licence Number: 343937
Other Contact Details:
Telephone: (02) 9960 4003
Email: admin@equitystory.com.au
What advisory services are available and what kinds of products do those services relate to?
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We are authorised to provide advice in respect of securities and deposit and payment products. Such advice is typically provided by way of recommendations to buy, hold and sell using historical trending systems and technical analysis.
How will I pay for the service?
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All memberships are subject to a 14 day 100% refund policy from the first purchase. Monthly memberships can be cancelled at anytime but part months are not refunded, monthly cancellations must take place prior to the next renewal date. Full access will be retained up until the day prior to renewal.
We may offer trial promotional memberships to individuals to access the subscription service for a stipulated period of time for free – for this type of trial membership, all fees and charges are waived over the said duration of the promotional membership.
What fees do third parties receive?
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Equity Story does not earn any commission on the general advice being given relating to publicly listed companies, nor does it receive payment from any of the public companies whose stocks are recommended as suitable for acquisition.
There are times when Equity Story may receive commission for the raising of capital for Pre-IPO & IPOs.
Some of Equity Story’s employees are currently employed by various stockbroking firms. In the event that a subscribing member of Equity Story requests a recommendation as to the identity of a broker and in the event that a subscribing member chooses to execute trading activities with such a stockbroking firm, the broker, whether or not also an employee of Equity Story will be entitled to charge a commission upon the execution of the trade
How can I contact Equity Story?
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Will you provide me with advice which is suitable to my investment needs and financial circumstances?
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What should I know about the risks of the financial products or strategies you recommend to me?
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Do I get detailed information about remuneration, actual commissions and other benefits my advisor receives from giving advice?
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There are times when Equity Story may receive commission for the raising of capital for Pre-IPO & IPOs. This amount is never more than 6% of the total capital raised
How does Equity Story manage potential conflicts of interest?
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Equity Story may from time to time enter arrangements with providers of trade execution services and other service providers under which clients of Equity Story receive discounted brokerage rates or other special deals from the service provider. You acknowledge that these arrangements may terminate at any time and might not be replaced by arrangements with other service providers, and there is no guarantee that you will continue to receive discounted brokerage rates or other special deals under such arrangements.
What records do you maintain in relation to me and when can I inspect these records?
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We are committed to protecting the privacy of your personal information. Our privacy policy states how we manage personal information. You can obtain a copy through our website or by calling us.
We aim to ensure that the personal information we retain about you is complete, accurate and up-to-date. If you have any concerns about the completeness or accuracy of the information we have about you or you would like to access or amend your information, simply call us or send an email to admin@equitystory.com.au.
Who can I complain to about the advisory service?
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Contact us and tell us about your complaint; If your complaint is not satisfactorily resolved within 7 days, please contact Equity Story’s
Complaints Handling Officer on (02) 9960 4003 or put your complaint in writing and email it to us at admin@equitystory.com.au. We will try to resolve your complaint quickly and fairly.
If you still do not obtain a satisfactory outcome, you have the right to complain to the Financial Ombudsman Service (FOS).
Phone: 1300 78 08 08
9am – 5pm AEST weekdays
Facsimile: 03 9613 7366
Online: http://www.fos.org.au
Post: GPO Box 3
Melbourne VIC 3001
We are a member of this complaints handling scheme.
The Australian Securities and Investments Commission also has a toll free information line on 1300 300 630 which you may use to make a complaint and obtain information about your rights.
What compensation arrangement do you have?
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